Augment is a customer experience-driven artificial intelligence platform. that utilizes a “human-in-the-loop” that approach allows brand representatives to deliver superior customer experience through live chat applications – backed by powerful machine learning and a training set of over 100 million interactions. The founding team of data scientists and enterprise veterans has raised a Series A funding round of $5 million and emerged from stealth with Fortune 500 brands in mid-September.
10Fold is honored to help elevate the Augment brand. Augment’s customer experience AI technology is designed to streamline the customer journey and maximize support teams’ performance using modern short messaging tools such as live chat. With unique applications of AI algorithms, Augment utilizes existing product and customer data across the enterprise to surface the most relevant suggestions in real time.
Find recent press coverage of the Augment launch and funding announcement here.